Terms and Conditions

Last updated: 14.08.2026

1. Scope of the service

Hamos Parcare provides private, self-service (self-parking) car parking under two arrangements: airport parking and event parking. Transport conditions to/from the destination differ by arrangement and are detailed in section 6.

2. Booking the service

Bookings can be made online through the form on the site, by phone or by email. Submitting the form is a booking request, not an automatic confirmation: the Hamos Parcare team checks spot availability and confirms manually, by phone or email. The customer receives two messages: one when the request is registered and one when the booking is confirmed. The booking is considered firm only after the second confirmation is received.

3. Rates and payment

Rates are fixed, calculated based on the exact number of parking days and the vehicle category (Normal and SUV have the same rate; the VAN category has a fixed daily surcharge), according to the price list published on the Pricing page. Rates may change by a percentage depending on the season, also shown on the Pricing page. The price confirmed at the time of booking is the final price: no hidden costs are added afterwards. Payment is made online: after the booking is confirmed, the customer receives a payment link to pay directly on the site.

4. Self-parking and liability

The service works on a self-parking basis: the customer parks and retrieves the vehicle themselves in/from the assigned spot, without handing the keys to staff. The parking area is fenced, with controlled access and permanent video surveillance (24/7, 365 days a year). The service consists of providing a monitored parking space; the vehicle remains in the customer's custody and at their own risk, and the customer is responsible for locking the car and removing valuables from inside it. The operator takes reasonable security measures (fencing, controlled access, video surveillance), but is not liable for items left inside the vehicle. Any specific insurance terms are communicated when the booking is confirmed.

5. Damage caused by other customers' vehicles

The operator is not liable for damage to a vehicle parked on site when it is caused by another customer of the parking area, and not by the operator's staff or infrastructure. In such cases, the operator provides the affected customer with the relevant surveillance camera footage of the incident, as well as the contact details of the person responsible, so the two parties can settle the matter directly and amicably.

6. Transport to/from the airport and to events

For airport parking bookings, the operator does not provide a transfer to/from the terminal; the customer is responsible for arranging their own transport, for example through a ride-sharing service (Uber, Bolt), at their own expense (estimated 17–20 lei/ride). Precisely because this cost isn't included, the airport parking rate is lower than similar services that include the transfer. For event parking, transfer is to the event location communicated at booking.

7. Cancelling or changing a booking

The customer may request the cancellation or modification of a booking by phone or email, using the contact details below. Cancelling or changing a booking is free if requested at least 24 hours before the scheduled date and time for the service to start. For requests submitted less than 24 hours in advance, the customer is asked to contact the team to work out the available options. No penalties apply for cancellations made within the timeframe above.

8. Changes to these terms

These terms may be updated periodically. The applicable version is the one published on the site at the time the service is used.

9. Contact

For questions about these terms, you can contact us at contact@hamosparcare.ro or at +40 744 555 080 / +40 745 525 528.